Shipping & Returns

Q: Cancellation

If your product has not shipped. You can cancel at any time. Call 888-807-0099 or email with your order number and request to cancel.

Q: Return

Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders.

You are responsible for shipping the products back to us. We recommend using a trackable shipping method.

Individual products may be excluded from this guarantee. Check the product description before you place your order.

To start the return or warranty process you will need to provide the following pieces of information:

  1. BEDSLIDE® serial number
  2. Order number and order confirmation.
  3. If a warranty or damaged product, images of the damaged part or components.

Please Email , call 888-807-0099 for customer service, or fill out the return form here

When confirmed and approved you will be provided with a return goods authorization (RGA) number. Attach this number with a copy of your order receipt to the product. For standard returns, ship your unused product, in its original packaging, to the address identified in our email. For warranties we will provide the steps appropriate for your particular warranty.

Q: Returning Merchandise in detail

You can return most new, unopened items within 30 days of delivery for a full refund, as noted below:

  • To initiate a return, follow the steps outlined above.
  • You can only initiate a return after an order has been marked as shipped.
  • The refund will be for the full value of the returned items, unless otherwise noted.
  • Shipping and handling fees will not be refunded.
  • Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted.
  • If a restocking fee will apply to returned items, the amount of the fee is displayed on the final checkout screen when you complete the order and is noted on the packing list included with the order.
  • If the return is due to defective products, inaccurate product descriptions, or an incorrect order, call BEDSLIDE to initiate the return. In these cases, you may be compensated for the return shipping.

Q: Refunds, Credits and Balances Due

As soon as WE receive and process your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.

Q: Price and/or Description Changes

All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.

Q: Errors on Our Site

Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Takit Inc. reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.

If your payment has already been processed for the purchase when your order is cancelled, Takit Inc. will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

If you are not fully satisfied with your purchase, you may return it in accordance with Takit Inc.'s Return Policy.

Q: Payment Methods

The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.

Takit Inc. cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.

Q: Defective Items

A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please call 888-807-0099 for assistance.

Q: Damaged Items

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.

Q: Limits of Responsibility

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

All LTL Shipments require signed delivery. It will be the responsibility of the customer to schedule delivery. In the event that the customer does not answer phone calls or emails from carrier and freight is returned, both destination and return shipping will be charged to the customer.

Q: Indemnification

You agree to indemnify, defend, and hold harmless Takit Inc., its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of any of Takit’s services.


FAQ

Q: Where is the serial number located on my BEDSLIDE?

Your BEDSLIDE serial number is located in 2 different locations. One is on the passenger’s side bottom frame right next to the bearings. The other is located of the backside of the front logo plate next to the latching handle.

Q: Can I fit a sheet of plywood on a BEDSLIDE?

The BEDSLIDE models that are 48 sizes are 48.25" wide. The BEDTRAX sit just at both edges. So you will need to place the plywood on top of the trax and use a support in the middle to keep the wood level. You may want to remove the GUARDRAILS for easy access.

Q: How long does it take to install?

If you have the BEDSLIDE unboxed and a prepared work environment, it takes as little as 30 minutes to 1 hour to install. See our installation link at the bottom of our page for video and install sheets.

Q: My BEDSLIDE is in the closed position and I can’t get it to slide out. What can I do?

Check and see if the handle releases freely and does not bind, if so it’s possible that the cable attached to the latching pin has snapped or come un-done (older models). Using a flat blade screwdriver push the latching pin in on both sides and slide the top frame out towards the rear of the truck. Repeat this process until you are able to remove the top frame as per the installation and removal instructions. Replace the latching pin assembly and install the top frame back on the bottom frame. (older models) On 2016 models use this same process for the pin. Call 888-807-0099 and we'll talk you through any issues you have.

Q: Does the BEDSLIDE come assembled?

Just about. All BEDSLIDES come with assembled framework and decking. Minor assembly like attaching GUARDRAILS needs to be done.

Q: Can I order parts for my BEDSLIDE?

You sure can. If you have a question about warranty parts, email us at or give us a call – 888-807-0099

Q: Why does my BEDSLIDE slide with an upward angle when extending?

BEDSLIDES are made to handle 1/2, 3/4, and 1 ton weight capacities. When extended with a full payload the BEDSLIDE will defect. Also, some Truck tailgates do not lay flat or may have an added accessories like a liner. Creating rake on a BEDSLIDE compensates for this. Each size varies in deflection. Size 95-79 in the full open position 4.488436° and 75- down in the full open position 2.216104°.

Click here to see a BEDSLIDE extending out with no weight.

Q: Can I install a BEDSLIDE when I have a liner/ mat in the bed?

Fitment and installation is based on factory truck beds. Added truck bed accessories may affect the installation or fitment of the BEDSLIDE. Consult a BEDSLIDE dealer if installing with other accessories.


Warranty

Q: Limitations

Covered under warranty - Replacement parts are covered for 5 years or lifetime if the warranty is extended and the product is under ownership of the original owner. We will cover the cost of all work related to the repair or replacement of your product for the first year of ownership to the original owner.

Not covered under warranty - Misuse, exceeding the respective weight capacity rating, corrosion to the steel frame caused by exposure to the elements, de-lamination of the deck due to water, fuel or chemical spills, alterations that modify the BEDSLIDE® design and function, improper installation, damage due to accidents, and/or lack of care and maintenance. WARRANTY ONLY COVERS THE ORIGINAL OWNER OF THE PRODUCT. WARRANTY DOES NOT TRANSER IF PRODUCT IS SOLD.

Q: Defect Warranty Policy

BEDSLIDE® warrants against product defects or workmanship for 30 days from date of purchase. Warranty claims are to be made through the Authorized BEDSLIDE® Dealer from which your purchase was made. The BEDSLIDE® warranty program does not cover any defects due to accidents, improper installation, negligence, modifications, or normal wear and tear.

Q: How to make a warranty claim

For all BEDSLIDE® warranty claims contact the Authorized BEDSLIDE® dealer from which your purchase was made.

To start the warranty process you will need to provide the following pieces of information to properly process your claim. The information can be emailed to or call 888-807-0099 for customer service.

  1. BEDSLIDE® serial number (link to serial placement instructions)
  2. Valid proof of purchase
    • Confirms the date of purchase for warranty coverage
    • Confirms you purchased from an authorized BEDSLIDE® Dealer
    • Unfortunately, without a valid form of proof of purchase the warranty is not valid.
  3. Images of the damaged part or components.
    • Helps us determine cause of problem or damage
    • Helps us identify your specific product for repairs or replacement parts
  4. Contact info
    • Contact name
    • Phone number

Q: Next Steps

Once we receive proof of purchase and product image(s) we will email or call you within 24 hours to confirm your product issue is covered under our warranty policy. Once confirmed the replacement part(s) will be sent to the Authorized Dealer. If you choose to make the repair yourself, parts can be sent direct to you.

Please note:
All replacement parts ship direct from our manufacturing facility and the shipping method used is at BEDSLIDE’s discretion. Expedited shipping is available and the cost is to be covered by the original owner if he/she chooses expedited shipping of any parts.

Q: Repairs

All warranty repairs MUST be authorized by BEDSLIDE® prior to any repair being completed by an Authorized BEDSLIDE® Dealer. Unauthorized BEDSLIDE® repairs will not be covered under our warranty policy.

Please note:
BEDSLIDE® is not liable for any damage to vehicle if repair is made by an unauthorized person/s.